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Terms and Conditions

Products

For product that is purchased on this website, the following terms and conditions apply.  These may or may not be similar to terms and conditions applicable to Applied Ergonomics non-ecommerce business.

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).  Please note that this applies solely to products that are not custom built-to-order, as is the case with many chairs.  Products that are built to order are not returnable without Applied Ergonomics express written consent.  In any case, please contact Applied Ergonomics for a Return Authorization (RA).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.  Free freight terms are within the continental United States only.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options we choose. Depending on the shipping provider we choose, shipping date estimates may appear on the shipping quotes page. 

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item maybe found on its detail page or by ocntacting us. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Many items will drop ship directly from our manufacturers, so split shipping of orders can occur.  Many items that we sell do not ship via an inside delivery carrier such as UPS or Federal Express and will ship instead via LTL common carrier.  Free freight terms for these items may be exclusively to a receiving dock or must be taken off the rear of the truck by the customer.  At the customer's request, Applied Ergonomics can arrange for a local warehouse to receive, deliver and assemble our products.  This will incur additional charges, which will be quoted and added to the order prior to arrangements being made.

Freight damage does occur, and if an item ships directly to a customer and not a receiving warehouse, it is the client's responsibility to check for visible freight damage to the packaging prior to signing for a delivery.  If damage to the packaging is seen, please note it on the bill of lading that you sign and if the product itself is damaged, keep the original packaging materials for later inspection by a freight company representative.  Please photograph the damaged product as well as the visibly damaged packaging and e-mail these to us together with the freight claim.  If the damage is concealed, please send us photographs of the damaged product, but it will not be necessary to retain the packaging.

Applied Ergonomics is located in Illinois and is licensed to collect sales tax in Illinois.  Some of our manufacturers that drop ship directly are required by law to collect sales tax in states outside of Illinois.  In these cases, we will offer the customer the choice to pay the sales tax (usually a low statewide rate without local taxes added) or to pay a second delivery fee from our location.